Refund Policy

Returns and are by pre-approval only. Email to request a return approval code. A 25% restocking fee plus return shipping fees are the customer’s responsibility and will be deducted before refund. We do not offer exchanges.
It is the buyer's responsibility to inspect the item on delivery. See Receiving Deliveries and Shipping Policy for details. 
Average returns allowance time is 30 days from delivery, but varies by item type and manufacturer. See individual product listing for Returns time limits associated with that specific item. Some items are not returnable, including custom and made-to-order items, video and pinball arcade games. All returned items must be in "as new" condition. “As new” means that the product is in the same condition in which you received it with all original packaging, including any manuals, cabling, and accessories in sale-able condition. Items to be returned must be unused and unmodified in any way.
Photos of products and packaging will be required for any refund consideration. Have your model or serial number handy when contacting us at
Refunds will be applied to the payment method used on checkout within 30 days of Pre-approval of return by Luxury Game Rooms.